Privacy Policy

1. Introduction

Bondwell ("we", "us", "our") is committed to handling your personal information responsibly and transparently. This policy explains what information we collect when you use our website or contact us about our programs, how we use it, and what rights you have regarding your data.

This policy applies to all personal data collected through our website at bondwell.biz, our contact form, and enquiries received by email or phone. Our programs are general educational and administrative services; this policy covers website and enquiry data only, not any content discussed during sessions.

2. What Data We Collect

Information You Provide Directly

• Full name and email address (required when submitting our contact form)
• Phone number (optional, if provided in your enquiry)
• Message content — any information you share in your enquiry

Automatically Collected Data

• Website usage data (pages visited, time on site) via analytics tools, subject to your cookie consent
• Standard server logs (IP address, browser type) retained for up to 30 days for security purposes

Legal Basis for Processing

• Responding to enquiries: legitimate interest (responding to your message)
• Program enrollment: contract performance
• Analytics: consent (via cookie banner)
• Security logs: legitimate interest

3. How We Use Your Data

• To respond to enquiries and provide information about our programs
• To arrange program bookings and send relevant program information to enrolled participants
• To send occasional updates about Bondwell programs, if you have opted in — you may unsubscribe at any time
• To improve our website based on anonymous usage data
• To comply with applicable Thai law

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

4. Data Retention

• Enquiry data: retained for up to 12 months from last contact, then deleted
• Program participant records: retained for up to 2 years after program completion for administrative purposes
• Analytics data: aggregated and anonymized after 14 months
• Security logs: deleted after 30 days

5. Data Protection Measures

We store data on secured servers with access restricted to Bondwell staff who require it for their role. Data in transit is protected via HTTPS. We conduct periodic reviews of our data handling practices.

In the event of a data breach that may affect your rights, we will notify affected individuals and relevant authorities in accordance with the Thailand Personal Data Protection Act (PDPA) B.E. 2562 within 72 hours of becoming aware of the breach.

6. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional cookies (analytics, preferences) are used only with your consent, which you can provide or withdraw via our cookie banner or the Cookie Policy page.

Full details on the types of cookies used and how to manage them are available in our Cookie Policy.

7. Your Rights (Thailand PDPA)

Under the Thailand Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data in certain circumstances
• Right to data portability — request your data in a structured format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, you may withdraw at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links and Services

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

Our website may use Google Analytics (subject to your cookie consent) for anonymous usage tracking. We do not use social media login or third-party advertising services.

9. Children's Privacy

Our website and services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact — Privacy Enquiries

For questions about this policy or to exercise your data rights, please contact our privacy point of contact:

Bondwell
207 Mu 6, Karon, Mueang Phuket, Phuket 83100, Thailand
Email: [email protected]
Phone: +66 76 358 4029